Coach J. Coach J. San Diego ("Coach J.", "we", "us") runs coachjsd.com and provides personal training and nutrition coaching. This policy explains what we collect when you use this site, why we collect it, and what control you have over it. It's written to be read, not to be skimmed past.
The short version. We collect the name, email and phone number you type into our forms so that Coach J. can contact you about coaching. We verify your phone by text so we know it's really yours. We do not sell, rent or trade your information to anyone. You can ask us to delete it at any time by emailing coachjsandiego@gmail.com.
1. What we collect
We only collect what you give us. That's:
- Contact details — your first name, email address and mobile phone number.
- Your preferences — whether you want to train in person in San Diego or remotely, and anything else you tell us in a message or on a call.
- Consent records — the fact that you ticked the consent box, and when. We keep this so we can show that you agreed to be contacted.
- Basic technical data — your IP address and the time of your request, recorded when you request a verification code. We use it only to stop abuse and to limit how many codes can be sent.
We do not collect payment card details on this website, and we never ask for a Social Security number, government ID or bank information.
2. Phone verification by text
Before your details are saved, we text a six-digit code to the number you entered and ask you to type it back. We use Twilio to send that message; Twilio processes your phone number on our behalf as a service provider. If you don't complete verification, nothing is saved.
3. Text message consent and how to stop
When you tick the consent box, you agree to receive calls, texts and emails from Coach J. San Diego at the number and address you provided — including messages sent using automated technology. Consent is not a condition of purchasing anything. Message frequency varies. Message and data rates may apply.
To stop text messages, reply STOP to any message from us. Reply HELP for help. You can also email coachjsandiego@gmail.com and ask to be removed. To stop emails, use the unsubscribe link at the bottom of any email we send. Mobile carriers are not liable for delayed or undelivered messages.
4. How we use your information
- To contact you about the free session or consultation you asked for.
- To answer your questions and arrange training.
- To send you coaching-related follow-ups and occasional tips, until you opt out.
- To keep records of consent and to prevent fraudulent or automated sign-ups.
We do not use your information for automated decision-making, and we do not build advertising profiles from it.
5. Who we share it with
We do not sell, rent or trade your personal information. We share it only with the service providers that make this website work, and only so they can perform that service for us:
- Supabase — hosts the database where your details are stored.
- Twilio — sends the verification text message.
- Follow Up Boss — the customer relationship system Coach J. uses to keep track of who to call back.
- Calendly — used only if you choose to book a call; it collects the details you enter on its own booking page under its own privacy policy.
We may also disclose information if the law requires it, or to protect our legal rights or someone's safety.
6. How we protect it
Your information travels over an encrypted (HTTPS) connection and is stored in a database that is not publicly readable. The keys used to talk to Twilio and Follow Up Boss are held in an encrypted server-side vault and are never present in the code your browser downloads — the browser only ever talks to our own backend. No system is perfectly secure, but we don't cut corners here.
7. How long we keep it
We keep your contact details for as long as you're a client or a prospective client, and afterwards only as long as needed for our records or to meet legal obligations. Anti-abuse logs are kept briefly and then discarded. Ask us to delete your data and we will, unless we're required to keep it.
8. Your rights
Wherever you live, you can email coachjsandiego@gmail.com and ask us to show you what we hold, correct it, or delete it. If you're a California resident, the CCPA gives you the right to know what personal information we collect, to request its deletion, and to opt out of its sale — and we want to be clear that we do not sell personal information, so there is nothing to opt out of. Exercising any of these rights will never cause us to treat you differently.
9. Cookies and tracking
This site does not set advertising or analytics cookies, and it does not track you across other websites. Your browser may store small amounts of data locally to make pages work properly.
10. Children
This site is meant for adults. We don't knowingly collect information from anyone under 18. If you believe a child has given us their details, email us and we'll delete them.
11. Health and safety note
Coaching, training and nutrition guidance from Coach J. San Diego are not medical advice and are no substitute for care from a licensed professional. Talk to your doctor before starting any new training or nutrition program, particularly if you have an existing condition or injury.
12. Changes to this policy
If we change this policy we'll update the date at the top of the page. Material changes will be posted here before they take effect.
13. Contact us
Coach J. San Diego
San Diego, California
Email: coachjsandiego@gmail.com
Instagram: @j.axys